Question 1

Is lunch included in the tour?

Accepted Answer

Yes, a 3-course French lunch in Reims is included with wines, water, and coffee or tea.

Question 2

What languages are available?

Accepted Answer

Tours are available in English and French. Please select your preferred language when booking.

Question 3

Where is the pickup location?

Accepted Answer

We pick up from hotels and Airbnbs in central Paris. The exact pickup time (between 7:00-8:00 AM) will be confirmed after booking, depending on your location.

Question 4

How do I pay?

Accepted Answer

Payment is made directly to the guide on the day of the tour. We accept cash, credit cards (except American Express), and travellers cheques.

Question 5

How far in advance should I book?

Accepted Answer

Please book at least 48 hours before your desired date. For last-minute bookings, please contact us by phone or email.

Question 6

What is the group size?

Accepted Answer

Tours require a minimum of 2 passengers and have a maximum of 7 adults to ensure a personalized experience.

Question 7

What is the cancellation policy?

Accepted Answer

No deposit required. Free cancellation up to 48 hours before the tour. Cancellations within 48 hours or no-shows incur a €50 per person fee. Please contact us as soon as possible if you need to cancel or reschedule.

Question 8

Can children join the tour?

Accepted Answer

Yes! Children under 11 years pay 120€. The tour is suitable for families, though please note it involves visiting working wine facilities.

Frequently asked questions

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